Using Client Experience Data to Improve Care

The Ontario Perception of Care tool for Mental Health and Addictions (OPOC-MHA) is a validated survey tool that offers clients a means of providing input on their care experience. The tool’s items are actionable and relate to expected standards of quality care. To maximize the OPOC’s impact and ability to facilitate service improvement, it is necessary to move beyond simply collecting feedback on clients’ care experience, towards embedding the tool and its findings into quality improvement plans and initiatives. This networking session offers participants an opportunity to share and discuss opportunities to use client feedback to facilitate organizational, regional and system level improvement efforts.

Moderator:  Deanna Huggett | Provincial System Support Program (PSSP)