Virtual care quickly became the go to medium for providing care and continuing services during the COVID-19 pandemic. Although this was a boon for several clients, the needs of many clients/tenants were not met through virtual means. You will hear about what worked and lessons learned from agencies/services.
B1-1: Counselling Connect – Counseling on connecte
Counselling Connect Counseling, on connecte (CC-CoC) is a partnership between 16 + Mental Health and Addictions community-based agencies. Since its public launch last May, CC-CoC has provided over 4200 bookings for a free phone or video mental health and/or addictions counselling session for youth, adults, children and families in Ottawa and the surrounding area. This presentation will present highlights from CC-CoC’s first year. We will briefly explain how CC-CoC first got off the ground, its funding context, and the collaboration that made it possible. We will then turn to clients’ and providers’ experience by demonstrating a client’s journey through the service. Third, we will address lessons learned, and changes implemented throughout COVID-19 with special attention to how data and evidence have informed CC-CoC’s development.
Presenter: Natalie Duchesne | Counselling Connect
Powerpoint: B1-1 – Natalie Duchesne – Counselling Connect
B1-2: VCES Data: The Virtual Reality at CMHA Halton Region Branch
The Canadian Mental Health Association Halton Region Branch transitioned to virtual service delivery at the start of the pandemic in 2020. Learn how they have used and analyzed data from the Virtual Client Experience Survey (VCES) to examine the client perception of service, correlate client demographics and other factors with perception, and use the data to inform QI recommendations.