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Using Client Experience Data

The Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA) is one way of hearing from clients, caregivers, and tenants about the perceptions of the care they or their loved ones are receiving. You will hear from agencies that are using OPOC or...

Client-Centered Care Report Backs

Report Backs from CMHA Halton Region, CMHA Kenora, CMHA Windsor-Essex, Shepherds of Good Hope and Choices for Change Implementing the OPOC Survey | CMHA Halton Region CMHA Halton Region OPOC implantation process and testing Powerpoint: A3-1 – CMHA Halton –...

Access Report Backs

Report Backs from House of Sophrosyne, BANA, AMHS-HPE, CMHA Toronto (Family Outreach & Response) and Oak Centre Clubhouse Improving Wait Times | House of Sophrosyne House of Sophrosyne is aiming to increase client satisfaction with wait times for residential...